Privacy Policy

MYGYM India Network LLP ("myGym", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Mobile number
• Email address
• Location information
• Profile information
• Gym membership information
• Check-in and check-out activity
• Usage analytics and app interactions
• Payment-related information (processed through secure third-party payment providers)

How We Use Your Information

We use collected information to:

• Provide access to gym memberships and subscriptions
• Enable gym check-in and check-out functionality
• Track gym visits and workout activity
• Improve user experience and platform performance
• Communicate important service updates
• Provide customer support
• Comply with legal obligations

Information Sharing

We do not sell personal information.

Information may be shared with:

• Participating gyms associated with your membership
• Payment gateway partners
• Service providers supporting platform operations
• Government or regulatory authorities where legally required

Data Security

We implement reasonable technical and organizational measures to protect user information from unauthorized access, misuse, or disclosure.

Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account information is retained for as long as your account remains active.
• Check-in and workout activity data is retained for the duration of your membership and up to 1 year after account deletion for record-keeping purposes.
• Payment and transaction records are retained for up to 7 years as required by applicable financial and tax regulations.
• Usage analytics and aggregated data may be retained indefinitely in anonymized form.

You may request deletion of your account and associated personal data at any time through our website or by contacting us at support@mygymindia.com. Upon receiving a deletion request, your personal data will be permanently removed from our active systems within 90 days, except where retention is required for legal, regulatory, or legitimate business purposes as described above.

User Rights

Users may:

• Access their information
• Request corrections
• Request account deletion
• Withdraw consent where applicable

Third-Party Services

The application may contain links or integrations with third-party services. We are not responsible for the privacy practices of such external services.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.